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People and team examples

Who is carrying the overtime, who is leaving, and the scheduling that decides both. Staffing read on people rather than on rotas.
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Featured project

Customers · 26,066 rows

The 22.4% rate combined three different events; the unrecovered no-show rate was 11.4%.

Appointment book: January to June · 3 files, opened in full: the finding, the number behind it, and the trace.

Why is our no-show rate 22%?

Unrecovered no-shows

11.4%

Median lead time

24.00

Unfilled slot value

$340,000

Rows analysed

26,066

People & teams · 100,459 rows

Eleven people worked 37% of the overtime, and seven of them have since left. The cost is concentrated on the people walking out the door.

Who is actually carrying our overtime?

28.8%Attrition

A project can answer more than one kind of question, so these also appear under other subjects. See all 11.