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Why does donor retention look worse than it is?
5,510 people were stored as 6,214 records, depressing reported retention by 10.9 points.
- 58.1%
- 5,510
- 52.0%
Donor file, FY2023 to FY2026 · 3 files · 24,680 rows
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Donor files and clinic schedules, where the number being reported and the real one had drifted apart.
2 of 11 · Nonprofit & healthcare
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Why is our no-show rate 22%?
The 22.4% rate combined three different events; the unrecovered no-show rate was 11.4%.
- 11.4%
- 24.00
- $340,000
Appointment book, January to June · 3 files · 26,066 rows
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